Refund policy

RETURNS

Can I Return My Product?

We want you to be completely satisfied with your purchase. That’s why we offer a 14-day return window, starting from the day you receive your order.

To initiate a return, please contact us at dripcrafted@outlook.com and include your order number.

Return Conditions:

  1. Products must be returned in their original condition and original packaging.

  2. Items must not be used, worn, or damaged.

  3. We generally do not provide prepaid return labels.

Once we receive and inspect your return, we will issue a full refund of your purchase amount.
Please allow up to 7 business days for refund processing.

Returns of Sale Items

Sale items that have already been shipped or received are subject to a 30% restocking fee if returned within the 14-day window.
After 14 days, no refunds will be issued.

The restocking fee is waived only if the product arrives damaged or defective.
Returns made for personal reasons are always subject to the 30% fee.

In some cases, we may provide a return label depending on your location, but in most cases, you will be responsible for sending the return to the address we provide.

Free Shipping Returns

If your order included “free shipping,” this means we covered the shipping cost on our end.

When you return an item, your refund will be issued minus the actual shipping cost we paid.

Example:
If your order total was €100 and shipping cost us €10, your refund would be €90.

Defective on Arrival Policy (DOA)

We carefully inspect every Drip Crafted product before shipping to ensure it is complete and functional.

However, if your bracelet arrives defective, you must report it to us within 24 hours of delivery at dripcrafted@outlook.com.

We will arrange a replacement under these conditions:

  • The product must be returned in the same condition it was received — unmodified, unopened, and not tampered with.

  • If the packaging is damaged in transit, this is outside our control. But if the product itself has functional damage, we will provide a free replacement once clear photo or video evidence is provided.

  • You are responsible for returning the defective item. A replacement will be shipped once the return is confirmed and tracking is provided.

Each case is reviewed individually, and we promise to handle your situation with fairness and care.

We reserve the right to deny refunds or claims if we find reasonable evidence of fraud or if the request falls outside this policy.